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Shipping Policy
1. Order Processing Time
- All orders are processed within 2-5 business days (excluding weekends and public holidays).
- After processing, you will receive a confirmation email with tracking information (if applicable).
2. Shipping Areas & Timeframes
We offer shipping to most countries and regions globally. The estimated delivery time is as follows (excluding order processing time):
| Region | Estimated Delivery Time (Business Days) |
|---|---|
| USA | 7-15 Days |
| Canada | 10-20 Days |
| Europe | 10-20 Days |
| Australia | 10-20 Days |
| Asia | 7-15 Days |
| Other Regions | 15-30 Days |
⚠️ Note: Delivery times may vary due to factors such as weather, regional policies, customs inspection, public holidays, or other uncontrollable circumstances. Please consider that actual delivery times may fluctuate and are subject to change.
3. Shipping Costs
- Standard Shipping: Orders over $XX (set by you) qualify for free shipping in most countries. Otherwise, shipping costs will be calculated at checkout.
- Express Shipping (if available): You can choose express services such as DHL/UPS/FedEx. The specific shipping cost and estimated delivery time will be shown at checkout.
4. Order Tracking
- After your order is shipped, you will receive a tracking number, which can be used to track your order on the carrier's website.
- If your order has not arrived within the estimated delivery time, please contact WhatsApp (+8613324051191) or email us at busypigbusynow@outlook.com.
5. Customs & Import Taxes (Duties Paid Shipping)
- Most products are shipped with a “duties paid” option, meaning the buyer will not incur additional customs or import taxes.
- For products that do not qualify for duties paid shipping (in certain regions or specific items), we will clearly indicate this on the product or checkout page. Buyers will be responsible for any additional taxes or fees.
- If an order is returned due to failure to pay customs duties, we do not offer refunds.
6. Shipping Issues & Disclaimers
- We are not responsible for lost packages due to incorrect shipping addresses or contact details provided by the customer.
- If a package is lost due to logistics company or customs issues, we will assist with claims; however, the final responsibility lies with the shipping company.
7. Contact Information
For any shipping-related questions, please contact us:
📧 Email: busypigbusynow@outlook.com
📞 WhatsApp: +8613324051191