Política de reembolso

Returns & Refunds

We want you to be completely satisfied with your UNEED purchase. If you are not satisfied with your product, you may request a return or exchange.

Return Conditions

• You must request a return within 14 days of receiving your order.
• The item must be unused, undamaged, and in its original packaging, including all accessories (if applicable).
• You must contact our customer service before returning any item. Returns without prior approval will not be accepted.
• Custom-made products, promotional/discounted items, and limited edition products are non-refundable, unless they arrive damaged or defective.
• Proof of purchase (order number and receipt) is required for all returns.

Refund Processing

• Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method, which may take 3-10 business days to reflect in your account.
• Return shipping costs are the responsibility of the buyer unless the item is defective or incorrect.

How to Request a Return?

To initiate a return, please contact our customer support via WhatsApp (+8613324051191) or email (busypigbusynow@outlook.com). Our team will provide you with a return authorization and the correct return address. Please do not send any items back without prior approval.