Refund policy

Refund and Return Policy

At uneedit.shop (operated by Yuantu E-commerce Co., Ltd.), we want you to be completely satisfied with your purchase. If you are not satisfied with your product, we are here to help.

1. Return Window

You have 30 days from the date you receive your order to request a return or exchange.

2. Return Conditions

To be eligible for a return, please ensure that:

• The item is unused, undamaged, and in its original packaging.
• All original accessories and manuals are included.
• You provide a valid proof of purchase (order number or receipt).

Note on Exceptions: Custom-made or limited edition products are non-refundable unless they arrive damaged or defective.

3. How to Initiate a Return

Please do not send items back without prior approval. To start a return:

• Contact us via email at info@uneedit.shop or WhatsApp at +8613324051191.
• Provide your order number and the reason for the return.
• Once authorized, we will provide you with the return instructions.

4. Return Shipping Costs

• Defective/Incorrect Items: If the return is due to our error (damaged or wrong item), we will cover the return shipping costs.
• Personal Reasons: For all other returns (change of mind, etc.), the buyer is responsible for the return shipping costs.

5. Refund Processing

• Inspection: Once we receive and inspect your return, we will notify you of the status.
• Timeline: Approved refunds are processed within 5-7 business days.
• Payment Method: Refunds are issued to your original payment method. Depending on your bank, it may take 3-10 business days to reflect in your account.

6. Return Address

Authorized returns should be sent to our operating center:
Company: Yuantu E-commerce Co., Ltd.
Address: Toulin Village, Toulin Town, Fujin City, Heilongjiang Province, 156100, China
Contact: Liu Yang

If you have any questions, feel free to reach out to us at info@uneedit.shop.